To our customers,
The Marois Clinics have your well-being at heart and therefore, closely monitor the situation of COVID-19 and take all possible measures to provide a safe work environment. Although we now offer appointments via tele-medicine, the Clinics are opened. A first series of verifications will be carried out first by telephone by our medical assistants and once you have arrived, you will be greeted by our security guard who will make sure that you do not present any signs or symptoms. He will offer you gloves and a mask, and guide you through our various hygiene procedures.
In addition, patients who will have to remove their mask during surgery to take an inhaler, will need to have been tested for COVID-19 beforehand and present a negative result. This can be done in two ways: a patient can either have their test done 72 hours before the scheduled date or in the morning of the surgery at the clinic. Please bear in mind that this option involves arriving 30 minutes before the appointment (or as agreed by the assistant upon confirmation) and incurs purchasing costs and time for our nursing staff. In the event where a result would be positive and that a surgery would have to be postponed, no additional or cancellation fees would be charged.
We work hard to assure your urological health!
Virtual online consultation available
Dr. Marois is a urologist who is not a member of the Régie de l’Assurance Maladie du Québec (RAMQ). As such, if you require his professional services, you will have to pay directly the Cliniques Marois for the services rendered.
To ensure the smooth running of the clinics aa well as a minimum of courtesy towards other patients and staff members, we ask you to notify us 48 hours in advance for cancelling an appointment, 5 working days for cancelling a minor surgery in the office and 21 working days for major surgery at the CMC. If these deadlines are not respected, a cancellation fee of 50% of the service will be charged.
Change of appointment:
We understand that events occur and schedules change, so we ask patients to give us at least a 24-hour notice for any changes of appointment. We will be happy to reschedule another one for you. Failure to provide such notice within this timeframe will result in a $ 100 fee.
Thank you for your understanding.